The NPS® allows you to understand the response data from both a high-level overview of All Net Promoter Score® questions in your surveys, as well as a Specific Net Promoter Score® Question. It is available to accounts subscribed to the Advanced plan or Expert plan.

 

NPS® Overview



 

1. Survey Selection Dropdown

2. Filter by Survey

3. Filter by User

4. Print

5. Overview of All Net Promoter Score® Questions

6. Responses by likelihood to recommend category

7. Net Promoter Score®

8. Frequency Selection for Graph

9. Net Promoter Score® Data by Frequency

10. Net Promoter Score® by Frequency

11. Overview of a Specific Net Promoter Score®


 Article Sections


How is Net Promoter Score® Calculated?


How is the Net Promoter Score® Data Displayed?


How to View the NPS®


How to Filter the NPS® by Users


How to Filter the NPS® by Date Range


How to Select Graph Frequency


How is Net Promoter Score® Calculated?

The Net Promoter Score® is designed to ask respondent how likely they are to recommend your business on a scale from 0 to 10.




The Net Promoter Score® is the percentage of Promoters minus the percentage of Detractors. The Net Promoter Score® can range from -100 (100% Detractors) to +100 (100% Promoters).

If you receive 100 total responses:


50 Promoters

15 Passives

35 Detractors


The Net Promoter Score® would be 50% Promoters - 35% detractors = The Net Promoter Score® 15.

 

How is the Net Promoter Score® Data Displayed?


Data is displayed in two ways, as a summary showing the percentage of responses for each Net Promoter Score® level, including the The Net Promoter Score®, and as a graph.


Summary:




Graph:




1. Frequency Selection

2. Percentage of Responses Labels

3. Percentage of Responses Data Set

4. Net Promoter Score® Labels

5. Net Promoter Score® Line Graph

6. Hover-Over Summary

7. Frequency Labels


How to View the NPS®


1. Log in to the QuickTapSurvey Web App and click Reports.



 


2. Click the NPS® button.



 

The page will automatically populate the most recently updated survey that includes a Net Promoter Score® question.

 

3. Click the Survey dropdown to choose the survey you want to analyze.


 


How to Filter the NPS® by Users

 

1. Click on the Users dropdown.



 

2. Select the users for which you would like data displayed.



 

The selected users will be displayed.




How to Filter the NPS® by Date Range

 

1. Click the Date Range dropdown to choose from different date range options, or choose a custom date range.



 

2. Select the data range you would like to analyze. You can choose from one of the preset date ranges or choose a custom range.



 

How to Select Graph Frequency

 

The graph can be shown with a frequency by day, week, month, or year.

 

The following examples show data filtered for a two month period.

 

Day




Week




Month




Year