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FAQ

Why does my device suddenly show that I have zero completed responses?
Under normal circumstances, the device should not show zero (0) completed responses after a survey is completed one or more times. However, the following sc...
Mon, 13 Oct, 2014 at 10:42 PM
After updating a survey, why don’t I see the changes on my device?
If you updated your survey online using the QuickTapSurvey Web App but don't see the changes reflected on your device, you likely don't have the mos...
Thu, 12 May, 2016 at 11:27 AM
What is the difference between Draft Surveys and Published Surveys?
A Survey can have one of two states. It can either be a Draft Survey or a Published Survey. Draft Surveys can be tested on a device but cannot...
Thu, 12 May, 2016 at 11:29 AM
The QuickTapSurvey app is crashing. What do I do?
If the QuickTapSurvey app is freezing or shutting down unexpectedly, you should first verify the following: 1. Make sure the QuickTapSurvey app is u...
Thu, 12 May, 2016 at 11:30 AM
Why is the keyboard blocking my survey questions? - Android
Sometimes the keyboard on your Android device can block part of a survey question. This is caused by the Android keyboard's Next Word...
Mon, 29 Sep, 2014 at 1:42 PM
Why am I seeing a warning message that says: "You have unsent responses. Before you can log out you must send those responses or delete them."?
If you see the following warning on your device, it means that you are trying to log out while the currently logged in user has unsent respons...
Thu, 12 May, 2016 at 5:09 PM
Why am I seeing the error "Can't install app" (Error code: -505) on my Android Device?
This error occurs when you already have the White Label version of QuickTapSurvey installed on your Android device.  How to Install...
Wed, 16 Nov, 2016 at 6:06 PM