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FAQ

Manage multiple clients using a single QTS account
If you are using a single QuickTapSurvey account to manage surveys for multiple clients, perhaps you don't want one client seeing surveys or responses ...
Wed, 28 Jun, 2017 at 11:30 AM
What are the accepted methods of payment?
Our preferred method of payment is online by credit card. We accept: Visa MasterCard American Express We also accept payment by check or ba...
Thu, 9 Oct, 2014 at 1:46 AM
What happens if my credit card is declined?
If your credit card is declined, you will receive an email informing you of the declined transaction. You should log in and update your credit card details ...
Tue, 9 Jun, 2015 at 2:28 PM
Why do I see two charges on my credit card bill?
If you see two charges from QuickTapSurvey on your credit card bill, it means that you either upgraded your account or added device licenses in the middle o...
Mon, 3 Apr, 2017 at 3:11 PM
Why don't I see the Users tab in the Sidebar Menu?
You will only see the Users tab if your user has the Account Manager or User Manager role.
Mon, 3 Apr, 2017 at 3:11 PM
Why don't I see the Account link?
You will only see the Account button if your user has the Account Manager role.
Mon, 3 Apr, 2017 at 3:11 PM
What is the system limitation for the number of users that can be created in an account?
The system limitation for the number of users that can be created in a Basic, Advanced, or Expert level account is 500. For the system limitation for...
Wed, 28 Jun, 2017 at 10:57 AM
What is the difference between a Device and a Device License?
A Device is the physical device you use to collect survey responses and a Device License is what allows you to use that device with QuickTapSurvey.
Thu, 11 Sep, 2014 at 11:52 AM
What is the difference between a User and a Device License?
A User is a specific person that can access Surveys and system capabilities in QuickTapSurvey, while a Device License allows you to collect responses using ...
Thu, 11 Sep, 2014 at 11:53 AM
Why can't I update my credit card details?
As a security precaution, QuickTapSurvey limits the number of times you can update your credit card details to 5 times per day. If you have reached the limi...
Wed, 17 Sep, 2014 at 12:40 PM