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General FAQ

Answers to some generally asked Frequently asked questions

Solving Zero Completed Responses On Survey Device
Under normal circumstances, the device should not show zero (0) completed responses after a survey is completed one or more times. However, the following sc...
Wed, 28 Jun, 2017 at 11:31 AM
After updating a survey, why don’t I see the changes on my device?
If you updated your survey online using the QuickTapSurvey Web App but don't see the changes reflected on your device, you likely don't have the m...
Wed, 28 Jun, 2017 at 11:26 AM
Difference between Draft Surveys and Published Surveys?
A Survey can have one of two states. It can either be a Draft Survey or a Published Survey. Draft Surveys/span>can be tested on a device but cannot ...
Wed, 18 Oct, 2017 at 3:56 PM
The QuickTapSurvey app is crashing. What do I do?
If the QuickTapSurvey app is freezing or shutting down unexpectedly, you should first verify the following: 1. Make sure the QuickTapSurvey app is up to...
Tue, 17 Oct, 2017 at 4:05 PM
Why is the keyboard blocking my survey questions? - Android
Sometimes the keyboard on your Android device can block part of a survey question. This is caused by the Android keyboard's Next Wor...
Mon, 29 Sep, 2014 at 1:42 PM
Why am I seeing a warning message that says: "You have unsent responses. Before you can log out you must send those responses or delete them."?
If you see the following warning on your device, it means that you are trying to log out while the currently logged in user has unsent responses. If yo...
Wed, 28 Jun, 2017 at 10:53 AM
Android Offline Survey App "Can't install app" Solution
This error occurs when you already have the White Label version of QuickTapSurvey installed on your Android device.  How to Install the Qui...
Wed, 28 Jun, 2017 at 11:36 AM